Privacy Policy
This policy explains how Tayari mobile application and related services ("App", "we" or "us") collects, uses, shares and protects the personal information that we collect through the App and different channels. Tayari is a digital wallet platform operated by Tayari Go, based in the Democratic Republic of Congo, that enables users to send, receive, and manage money digitally. This policy applies to the Tayari mobile application and any related services. Please read below to learn more about our information policies. By using the App, you agree to these policies.
HOW INFORMATION IS COLLECTED
Information provided by mobile application
You must provide us with personal information including your name, phone number, and email address. Our App may also collect device information and push notification tokens in order to provide you with the best service. We may record information that your device routinely shares, such as device type, operating system version, unique device identifiers, and the date and time of your interactions with the App. This data helps us improve our services and ensure security.
PERSONAL INFORMATION THAT YOU PROVIDE
To use our services, you must create an account on the App. To establish your account, we will ask for personally identifiable information that can be used to contact or identify you, including your name, phone number, and email address. For KYC (Know Your Customer) verification, we may also request identity documents and photographs to comply with financial regulations in the Democratic Republic of Congo. Other than basic information that we need to establish your account, it will be up to you to decide how much information to share as part of your profile. We encourage you to think carefully about the information that you share and we recommend that you guard your identity and your sensitive information. You can review and revise your profile at any time through the App settings.
FINANCIAL AND TRANSACTION INFORMATION
To provide our digital wallet services, we collect and store the following financial information:
- Transaction history (amounts, dates, recipients, and transaction types);
- Wallet balance information;
- Withdrawal details (Mobile Money numbers for M-Pesa, Orange Money, and Airtel Money);
- PIN code (stored in encrypted form for transaction authentication).
This information is necessary to process your transactions, maintain your account, and comply with applicable financial regulations.
HOW WE USE YOUR INFORMATION
We use the information we collect for the following purposes:
- To create and manage your Tayari account;
- To process financial transactions (send money, receive money, withdrawals);
- To verify your identity through KYC procedures;
- To send you transaction notifications and account alerts;
- To detect and prevent fraud and unauthorized transactions;
- To comply with legal and regulatory requirements;
- To improve our services and user experience;
- To communicate important updates about our services.
DATA SHARING
We do not sell your personal information to third parties. We may share your information in the following limited circumstances:
- With Mobile Money operators (Vodacom M-Pesa, Orange Money, Airtel Money) to process withdrawal transactions;
- With regulatory authorities as required by law;
- With law enforcement agencies in response to valid legal requests;
- With service providers who assist us in operating the App (such as hosting and notification services), under strict confidentiality agreements.
DATA SECURITY
We take the security of your personal information seriously. We implement the following measures to protect your data:
- All communications between the App and our servers are encrypted using SSL/TLS;
- PIN codes are stored in encrypted form;
- Access to personal data is restricted to authorized personnel only;
- We regularly monitor our systems for potential vulnerabilities and security threats.
DATA RETENTION
We retain your personal information for as long as your account is active and as needed to provide you with our services. Upon account deletion, we will remove your personal data, with the exception of:
- Transaction history and KYC records, which may be retained for up to 5 years to comply with financial regulations and anti-money laundering requirements in the Democratic Republic of Congo.
YOUR RIGHTS
You have the right to:
- Access the personal information we hold about you;
- Update or correct your personal information through the App;
- Request the deletion of your account and associated data;
- Opt out of non-essential communications.
To exercise any of these rights, please contact us at support@tayarigo.com or use the account management features within the App.
PUSH NOTIFICATIONS
We use push notifications to inform you about transaction updates, account activity, and important service announcements. You can manage your notification preferences through your device settings.
CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. We will notify you of any significant changes through the App or via email. Your continued use of the App after changes are posted constitutes your acceptance of the updated policy.
CONTACT US
If you have any questions about this Privacy Policy or our data practices, please contact us at:
Email: support@tayarigo.com
Website: https://app.tayarigo.com
